Shipping policy
SHIPPING POLICY
At FoxMyBox, we employ a secure and convenient shipping process to ensure a hassle-free experience for our customers. Our goal is to make your shopping experience smooth, transparent, and reliable.
DELIVERY UPDATES
FoxMyBox Keeps You Informed
Shortly after you place your order, you will receive an email confirming that your order is being processed.
Once your order ships through our delivery partners, you will receive:
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An email confirmation
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Courier details
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Tracking information
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SMS updates (where applicable)
If you are ordering a gift, you may choose to provide your own email address instead of the recipient’s.
Please ensure that the email address and phone number provided at checkout are accurate. If you do not receive updates, kindly check your spam or junk folder.
All delivery timelines are calculated in business days unless otherwise stated.
TRACKING ORDERS
Once your order is placed and payment is confirmed, you will receive a confirmation email including an estimated shipping timeline.
Orders are typically shipped within 7–10 business days from the date of purchase.
You may track your shipment after our logistics partner collects the order from our premises. Tracking information will be shared via email or SMS if supported by the courier service.
Personalized or customized items may require additional preparation time, which may extend shipping and delivery timelines. Items will be dispatched as soon as they are ready.
If your order has not arrived within the estimated delivery timeframe, please contact us at:
TEXT NOTIFICATIONS
Once your order is shipped, you may receive a text message containing:
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Your order number
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Tracking link
Depending on your shipping method and courier partner, you may also receive notifications:
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On the day of delivery
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After successful delivery
PROBLEMS WITH YOUR ORDER
Missed Deliveries
If a delivery attempt is missed:
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You may contact the courier directly to schedule a new delivery during working hours.
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Address changes may be made subject to courier policies.
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If your order has passed the scheduled delivery date mentioned in your shipment email, please contact the courier or write to us at orders@foxmybox.com.
Damaged or Defective Orders
If you receive a damaged product, please contact us at:
In case of transit damage, FoxMyBox will coordinate directly with the courier partner to resolve the issue at the earliest. We will keep you informed throughout the process and, where appropriate, arrange for a replacement.
If you are experiencing issues with your product or believe it may be defective, please reach out to us for assistance.
CANCELLING ORDERS
Orders may be cancelled within 12 hours of purchase.
Once cancellation is confirmed, the payment amount will be refunded within 5–7 business days via our payment partner, Razorpay.
MODIFYING ORDERS
If you wish to modify the color specification of your order, you may do so within 12 hours of purchase (provided payment has been confirmed).
To request a modification, please email:
At FoxMyBox, we remain committed to staying connected with our customers and delivering a unique and thoughtful experience with every order.
